Privacy Policy

Effective Date: August 26, 2026

At Self Care Store, we respect your privacy and are committed to protecting the personal information you provide when you visit or purchase from selfcarestore.pk.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you.

By using our website or placing an order, you agree to the practices described in this Privacy Policy.

1. About Self Care Store

Self Care Store is an online beauty and personal-care store serving customers across Pakistan.

In this Privacy Policy, “Self Care Store,” “we,” “us,” and “our” refer to Self Care Store, while “you” and “your” refer to visitors and customers of our website.

2. Information We Collect

When you browse our website, create an account, place an order, contact us, or otherwise interact with our services, we may collect information such as:

Personal Information

Depending on how you use our website, this may include:

• Full name
• Delivery address
• Billing address
• Phone number
• Email address
• Order details
• Payment-related information
• Customer-service communications
• Information you voluntarily provide to us

Technical Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Website activity
• Referring pages
• Approximate location information
• Date and time of website visits

Some of this information may be collected through cookies, analytics tools, or similar technologies.

3. How We Use Your Information

We may use your information to:

• Process and fulfill your orders.
• Confirm and communicate order details.
• Arrange delivery of your purchases.
• Process payments and refunds.
• Provide customer support.
• Respond to questions and requests.
• Manage your customer account.
• Improve our website, products, and services.
• Understand how customers use our website.
• Detect and prevent fraud, abuse, or unauthorized activity.
• Maintain website security.
• Send order-related communications.
• Send promotional communications where permitted and where you have chosen to receive them.
• Comply with applicable legal or regulatory requirements.

We only use personal information for legitimate business purposes and purposes reasonably connected with providing our services.

4. Payment Information

When you make a purchase, payment may be processed through a third-party payment provider or financial institution.

We do not intentionally store complete payment-card information on our own systems unless necessary and permitted for the relevant payment process.

Payment providers may collect and process payment information according to their own privacy policies and terms.

For Cash on Delivery orders, we may collect the information necessary to confirm and deliver your order.

5. Order and Delivery Information

To fulfill your order, we may share necessary information with delivery or logistics providers.

This may include:

• Customer name
• Phone number
• Delivery address
• Order details
• Other information necessary to complete delivery

We only share information reasonably necessary to provide the requested service.

6. Customer Support

If you contact us by email, WhatsApp, phone, social media, or another support channel, we may retain information from that communication to:

• Respond to your request.
• Verify your order.
• Resolve complaints.
• Process returns or refunds.
• Improve customer service.
• Maintain appropriate business records.

7. Cookies

Our website may use cookies and similar technologies.

Cookies are small files stored on your device that can help websites remember information about your visit.

We may use cookies to:

• Keep products in your shopping cart.
• Remember certain preferences.
• Improve website functionality.
• Understand website traffic and usage.
• Improve our marketing and advertising.
• Help provide a better shopping experience.

You can configure your browser to reject or delete cookies. However, disabling certain cookies may affect website functionality.

8. Analytics and Website Technologies

We may use third-party analytics, advertising, or website technologies to understand how visitors interact with our website and to improve our services.

These services may collect technical information such as device information, browser information, pages visited, and general website activity.

Third-party services operate according to their own privacy policies.

9. Marketing Communications

If you subscribe to our promotional communications, we may send you information about:

• New products
• Special offers
• Discounts
• Promotions
• Beauty and self-care products
• Other relevant updates

You may unsubscribe from promotional emails or messages at any time where an unsubscribe option is provided.

Please note that even if you opt out of marketing communications, we may still contact you about important transactional matters such as an order, payment, delivery, return, or refund.

10. When We Share Information

We may share necessary information with trusted third parties that help us operate our business, including:

• Payment providers
• Courier and delivery companies
• Website hosting and technology providers
• Analytics providers
• Marketing and communication service providers
• Customer-support service providers
• Professional advisers where reasonably necessary
• Government authorities or law-enforcement agencies where required by law

We do not sell your personal information as a standalone product.

11. Protection of Your Information

We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, misuse, alteration, disclosure, or loss.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

You are also responsible for keeping your account credentials, passwords, and other login information confidential.

12. Data Retention

We retain personal information for as long as reasonably necessary for purposes such as:

• Fulfilling orders.
• Providing customer support.
• Processing returns and refunds.
• Maintaining business and transaction records.
• Resolving disputes.
• Preventing fraud.
• Complying with legal obligations.

When information is no longer reasonably required, we may delete or securely dispose of it, subject to applicable legal and business requirements.

13. Third-Party Websites

Our website may contain links to third-party websites, services, social-media platforms, payment providers, or other external services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites.

We recommend reviewing the privacy policy of any third-party service you use.

14. Children’s Privacy

Our website is intended for general consumers and is not specifically directed toward children.

We do not knowingly request or intentionally collect personal information from children where doing so would be prohibited by applicable law.

If you believe a child has provided personal information to us improperly, please contact us so that we can review the matter.

15. Your Choices and Rights

Depending on applicable law, you may have rights concerning your personal information, which may include requesting:

• Access to certain personal information we hold about you.
• Correction of inaccurate information.
• Deletion of information where legally appropriate.
• Withdrawal of consent where processing is based on consent.
• Opt-out from certain promotional communications.

Some information may need to be retained where required for legitimate business, security, tax, accounting, legal, or regulatory purposes.

To make a privacy-related request, please contact us using the details below.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or legal requirements.

When we make changes, we will update the Effective Date at the top of this page.

We encourage you to review this page periodically.

17. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Self Care Store
Karachi, Pakistan

Email: selfcare2k24@gmail.com
WhatsApp / Customer Support: +92 321 9292213

Website: selfcarestore.pk