Shipping Policy

Effective Date: August 26, 2026

At Self Care Store, we aim to make your shopping experience simple, convenient, and reliable. We offer delivery across Pakistan for eligible products and locations.

This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Delivery Coverage

Self Care Store currently offers delivery across Pakistan, subject to courier availability and serviceability of the customer’s location.

Some remote or restricted areas may have limited delivery options or longer delivery times.

If your location is not serviceable, our customer-support team may contact you regarding the available options.

2. Order Processing

Orders are normally processed after they are successfully placed and confirmed.

Processing time may vary depending on:

• Product availability.
• Order volume.
• Payment verification.
• Customer information.
• Weekends and public holidays.
• Other operational circumstances.

We may contact you by phone, WhatsApp, email, or another available communication method to confirm order details where necessary.

3. Delivery Time

Estimated delivery times may vary depending on the customer’s location and courier service.

As a general guideline, orders may take approximately:

• Major cities: 2–5 working days
• Other cities and areas: 3–7 working days
• Remote areas: Additional time may be required

These are estimates and are not guaranteed delivery times.

Unexpected delays may occur because of weather, public holidays, courier disruptions, incorrect addresses, security conditions, high order volumes, or other circumstances outside our reasonable control.

4. Shipping Charges

Applicable delivery charges will be displayed or communicated during the ordering process.

Shipping charges may vary depending on:

• Delivery location.
• Order size or weight.
• Courier service.
• Promotional offers.
• Special delivery conditions.

Where a free-shipping promotion is available, the specific terms of that promotion will apply.

5. Cash on Delivery

Where Cash on Delivery is available, customers may pay for eligible orders when the parcel is delivered.

Customers using Cash on Delivery must provide:

• A valid name.
• A complete delivery address.
• An active phone number.

Our team or courier partner may contact you to confirm your order before dispatch or delivery.

Repeated refusal of COD parcels or placing fraudulent/false orders may result in restrictions on future Cash on Delivery purchases.

6. Order Confirmation

We may contact customers to confirm an order before dispatch.

If we cannot verify an order because the customer cannot be reached or the provided information is incomplete or incorrect, we may delay or cancel the order.

Please ensure that your phone number and delivery information are accurate when placing an order.

7. Accurate Delivery Information

Customers are responsible for providing a complete and accurate delivery address.

Please include, where applicable:

• House/building number.
• Street/road.
• Area.
• City.
• Province.
• Nearby landmark.
• Active phone number.

Self Care Store is not responsible for delays or failed deliveries caused by incomplete or incorrect customer information.

8. Failed Delivery

If a courier is unable to deliver an order because the customer:

• Is unavailable;
• Provides an incorrect or incomplete address;
• Does not respond to calls;
• Refuses to receive the parcel; or
• Otherwise prevents delivery,

the courier may return the parcel to us.

Additional delivery charges may apply if the customer requests another delivery attempt.

9. Tracking

Where tracking information is available, we may provide customers with a tracking number or relevant delivery information.

Once an order has been handed to the courier, customers may use the available tracking information to monitor the shipment.

Courier tracking information may sometimes take time to update.

10. Delayed Orders

If your order has not arrived within the expected delivery period, please contact our customer-support team.

We will work with the relevant courier service to investigate the delay.

Delivery delays do not automatically qualify an order for cancellation or refund if the parcel is still in transit.

11. Damaged Packages

If your parcel arrives visibly damaged, please inspect the contents as soon as possible.

If the product inside is damaged, defective, or missing, contact us within 48 hours of delivery.

Please provide:

• Your order number.
• Photos of the parcel.
• Photos of the product.
• A description of the issue.
• Video evidence where necessary.

Please keep the original packaging until the claim has been reviewed.

Claims for damaged, defective, incorrect, or missing products are handled according to our Return & Refund Policy.

12. Missing Items

If an item is missing from your delivery, please contact us within 48 hours of receiving the parcel.

We may request photographs or video of the package and its contents to verify the claim.

After verification, we may send the missing item or provide an appropriate refund or store credit.

13. Incorrect Product Delivered

If you receive a product that is different from the product you ordered, please contact us within 48 hours of delivery.

After verification, we may arrange a replacement or refund according to our Return & Refund Policy.

If the mistake was caused by Self Care Store, we will cover the applicable return shipping cost.

14. Multiple Products in One Order

Depending on product availability and fulfillment requirements, products from the same order may occasionally be shipped separately.

If your order arrives in multiple packages, please allow the applicable delivery timeframe for each shipment.

If an expected item does not arrive, contact us so that we can investigate.

15. Order Changes

If you need to change your delivery address or other order details, contact us as soon as possible.

We may be able to make changes if the order has not yet been processed or shipped.

Once an order has been dispatched, changes may no longer be possible.

Customers may be responsible for additional costs resulting from requested delivery changes after dispatch.

16. Order Cancellation

You may request cancellation within 12 hours of placing your order or before the order is shipped, whichever comes first.

Once the order has been shipped, cancellation may no longer be possible.

Please refer to our Return & Refund Policy for further information regarding cancellations and refunds.

17. Public Holidays and Unforeseen Delays

Orders may take longer to process or deliver during:

• Public holidays.
• Religious holidays.
• Major promotional events.
• High-demand periods.
• Severe weather.
• Courier disruptions.
• Security or transportation restrictions.
• Other circumstances beyond our reasonable control.

We appreciate your patience during such periods.

18. Delivery Acceptance

When receiving your parcel, customers should check that the package is intended for them and, where reasonably possible, inspect the external packaging for visible damage.

If there is an obvious issue, please document it with photographs and contact us promptly.

19. Shipping and Refunds

Shipping-related refunds are handled according to our Return & Refund Policy.

If an incorrect, damaged, defective, or incomplete order is caused by an error on our part, Self Care Store will cover the applicable return shipping cost after verification.

For other situations, the customer may be responsible for applicable shipping costs.

20. Contact Us

For questions about delivery, tracking, shipping, or your order, please contact:

Self Care Store
Karachi, Pakistan

Email: selfcare2k24@gmail.com
WhatsApp / Customer Support: +92 321 9292213

Website: selfcarestore.pk