Terms & Conditions

Effective Date: August 26, 2026

Welcome to Self Care Store. These Terms & Conditions govern your use of selfcarestore.pk and your purchase of products through our online store.

By accessing our website, browsing our products, creating an account, or placing an order, you agree to these Terms & Conditions. Please read them carefully before using our website.

1. About Self Care Store

Self Care Store is an online beauty and personal-care store serving customers across Pakistan.

Throughout these Terms:

• “Self Care Store,” “we,” “us,” and “our” refer to Self Care Store.
• “Website” refers to selfcarestore.pk.
• “You” and “your” refer to the customer or visitor using our Website.

These Terms apply to all visitors, customers, and users of our Website.

2. Use of Our Website

You agree to use this Website only for lawful purposes.

You must not:

• Use the Website for fraudulent, unlawful, or unauthorized activities.
• Attempt to gain unauthorized access to our Website, systems, or accounts.
• Interfere with the security or operation of the Website.
• Copy, reproduce, or commercially exploit our Website content without permission.
• Submit false, misleading, or fraudulent information.
• Place orders using unauthorized payment methods.
• Use the Website in a way that may harm our business, Website, systems, or customers.
• Attempt to introduce viruses, malware, or other harmful code.

We reserve the right to restrict or terminate access where we reasonably believe these Terms have been violated.

3. Product Information

We make reasonable efforts to ensure that product names, descriptions, images, prices, and availability displayed on our Website are accurate.

However, product packaging, labels, colors, designs, or appearance may vary from website images due to manufacturer updates, packaging changes, or differences in device displays.

Such differences do not necessarily mean that a product is incorrect or defective.

If you believe you have received a product materially different from the one you ordered, please contact us in accordance with our Return & Refund Policy.

4. Product Availability

All products are subject to availability.

We reserve the right to:

• Limit quantities available for purchase.
• Discontinue products at any time.
• Update product availability.
• Correct inventory errors.
• Refuse or cancel an order where a product is unavailable.

If a product becomes unavailable after you place an order, we may contact you to offer an alternative product, store credit, or an appropriate refund.

5. Product Prices

Prices displayed on our Website are subject to change without prior notice.

We make reasonable efforts to ensure that product prices are accurate. However, pricing or system errors may occasionally occur.

If a significant pricing or product-information error affects an order you have placed, we may contact you before processing or dispatching the order.

We reserve the right to cancel an order where a significant pricing, product, or system error has occurred.

If payment has already been received for an order that we cancel, an appropriate refund will be arranged.

6. Placing an Order

When placing an order, you agree to provide accurate and complete information, including where applicable:

• Full name
• Delivery address
• Phone number
• Email address
• Payment information

You are responsible for ensuring that all information provided is correct.

Incorrect or incomplete information may result in delivery delays, failed delivery, or additional delivery arrangements.

7. Order Confirmation

After placing an order, you may receive an order confirmation through the contact information provided.

An order confirmation does not necessarily mean that the order has been dispatched.

We reserve the right to review, refuse, or cancel an order before dispatch in circumstances including:

• Product unavailability.
• Incorrect pricing.
• Incorrect product information.
• Suspected fraudulent activity.
• Duplicate or suspicious orders.
• Invalid or incomplete customer information.
• Delivery restrictions.
• Other circumstances that prevent us from reasonably fulfilling the order.

If we cancel an order after payment has been received, we will arrange an appropriate refund.

8. Order Cancellation

You may request cancellation of an order within 12 hours of placing the order or before it is shipped, whichever comes first.

Once an order has been shipped, cancellation may no longer be possible.

Eligible cancellations and refunds will be handled in accordance with our Return & Refund Policy.

9. Payment

You agree to provide valid and accurate payment information when placing an order.

We reserve the right to refuse or cancel transactions where we reasonably suspect:

• Fraudulent activity.
• Unauthorized payment.
• Incorrect payment information.
• Abuse of promotional offers.
• Other suspicious or unlawful activity.

For Cash on Delivery orders, customers must provide accurate delivery information and remain available to receive the parcel.

10. Delivery

We offer delivery across Pakistan, subject to courier availability and serviceability of the destination.

Estimated delivery times may vary based on:

• Customer location.
• Courier service.
• Product availability.
• Public holidays.
• Weather conditions.
• Operational delays.
• Other circumstances beyond our reasonable control.

Delivery estimates are not guaranteed unless expressly stated otherwise.

Please refer to our Shipping Policy for further information about delivery times and shipping charges.

11. Failed Delivery

Customers are responsible for providing a complete and accurate delivery address and an active phone number.

If delivery fails because:

• The customer is unavailable.
• The address is incorrect or incomplete.
• The customer cannot be contacted.
• The customer refuses the parcel.
• The customer otherwise prevents delivery.

the courier may return the parcel to us.

Additional delivery charges may apply if another delivery attempt is requested.

Repeated refusal of Cash on Delivery orders may result in restrictions on future COD purchases.

12. Returns, Replacements & Refunds

Returns, replacements, and refunds are governed by our Return & Refund Policy.

Customers should report damaged, defective, incorrect, or incomplete orders within 48 hours of delivery.

Due to hygiene and product-safety considerations, opened or used beauty and personal-care products may generally not be eligible for return, except where permitted under our Return & Refund Policy.

13. Product Use

Product descriptions and information on our Website are provided to help customers understand the products we sell.

Customers should read the product packaging, ingredients, directions, warnings, and other manufacturer information before using a product.

If you have allergies, sensitivities, or specific skin or health concerns, you should seek appropriate professional advice before using a product.

Self Care Store does not guarantee that a particular cosmetic or personal-care product will produce a specific result for every individual.

14. Product Authenticity

Self Care Store aims to provide customers with authentic beauty, skincare, haircare, makeup, and personal-care products.

Product packaging and labeling may change from time to time due to manufacturer updates.

If you have concerns about a product’s packaging, batch information, or authenticity, please contact our customer-support team.

15. Promotions & Discount Codes

Promotional offers, discount codes, vouchers, and campaigns may have additional terms.

We reserve the right to:

• Change or end a promotion.
• Correct promotional errors.
• Limit promotional quantities.
• Restrict the use of discount codes.
• Cancel orders involving suspected misuse or abuse of promotional offers.

Unless expressly stated otherwise, promotional offers cannot be combined.

16. Intellectual Property

All original content available on our Website, including:

• Logos
• Brand elements
• Website design
• Text
• Graphics
• Original images
• Videos
• Marketing materials
• Original written content

is owned by or licensed to Self Care Store or the relevant rights holder.

You may not copy, reproduce, distribute, modify, publish, or commercially exploit our original Website content without prior written permission.

Third-party brand names, logos, trademarks, and product images remain the property of their respective owners.

17. Third-Party Services

Our Website may use or contain links to third-party services, including:

• Payment providers
• Courier services
• Social-media platforms
• Analytics services
• Advertising services
• Other external websites

Third-party services may operate under their own terms and privacy policies.

Self Care Store is not responsible for the content, availability, security, or privacy practices of third-party websites or services.

18. Website Availability

We aim to keep our Website available and functioning properly.

However, we do not guarantee that the Website will always be:

• Available without interruption.
• Free from errors.
• Completely secure.
• Free from technical problems.
• Free from harmful components.

We may temporarily suspend, modify, or restrict access to the Website for maintenance, updates, security, technical, or operational reasons.

19. Limitation of Liability

To the extent permitted by applicable law, Self Care Store will not be responsible for indirect, incidental, special, or consequential losses arising from your use of our Website or products.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

20. Customer Responsibility

You are responsible for:

• Providing accurate order and delivery information.
• Using products according to manufacturer instructions.
• Maintaining the confidentiality of your account credentials.
• Reviewing product information before purchase.
• Using the Website lawfully.
• Following these Terms & Conditions.

21. Privacy

Your use of our Website is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, and protect information provided by customers and Website visitors.

22. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our services, Website, business practices, or applicable requirements.

When changes are made, we will update the Effective Date at the top of this page.

Your continued use of the Website after updated Terms are published constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

23. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

24. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Pakistan.

Any dispute arising in connection with these Terms or your use of the Website shall be subject to the applicable laws and jurisdiction of Pakistan.

25. Contact Us

If you have questions about these Terms & Conditions, your order, or our services, please contact us:

Self Care Store
Karachi, Pakistan

Website: selfcarestore.pk

Email: selfcare2k24@gmail.com

WhatsApp / Customer Support: +92 321 9292213